Welcome,
New Patients!

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FAQs

Common questions regarding new patient inquiries and ElderHealth services.

What's the difference between Primary Care Membership and Advanced Care Planning services?

We currently only offer our breadth of primary care and cognitive services to our Primary Care Members. However, Advanced Care Planning services are available to members and non-members. 

Do you offer telemedicine?

Yes. We are happy to offer initial consultations, advanced care planning visits and follow up visits via telemedicine based on patient and family preference.

What insurances do you take? And what if I don’t have coverage or insurance?

We currently participate with Original/Standard Medicare, United Commercial/Medicare Advantage/AARP, Aetna HMO/non-HMO, and Cigna Commercial plans. We are working towards participating with many local plans. Many of our services are covered by Medicare, including home visits and advanced care planning visits.

If you do not have coverage or insurance, you will be offered a discounted rate for our services.

Can I keep my Primary Care doctor / provider?

Patients that want to become members and continue to see their primary care provider are encouraged to do so. We believe in and understand the long standing doctor-patient relationships that many are fortunate to have. We are well equipped to work in a consultative role when going into the clinic no longer becomes an option. We have found that the extra support from our team goes a long way in supporting the ongoing patient- provider relationship when patients can no longer make it into the clinic or when their cognitive disease or challenging behaviors are progressing beyond the scope of practice of a general practitioner.

What is membership medicine?

In addition to billing medical insurance, patient’s pay an annual membership fee. The membership fee allows us to maintain a smaller patient panel, so that we may dedicate more time to our patients. This arrangement allows us the flexibility to provide excellent primary care for you and your loved ones in the comfort of your own home and to be available after hours when you need help most. 

Do I have to be a member to have an advanced care planning session?

No, in addition to our Primary Care Membership, we are delighted to offer Advanced Care Planning services to any Arizona resident. You do not have to be a member in order to receive Advanced Care Planning.  Note: Advanced Care Planning is a covered benefit under Medicare.

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